How to Cancel Your Plan

You can cancel your subscription at any time you want. Your cancellation will be processed automatically

How to Cancel Your Plan If You Are a Control Panel User

Log into your Control Panel via my.hypernode.com
Hover over your name in the upper right corner and go to the Billing portal

On the Billing portal, select your current plan.
Then click on Cancel subscription.

The next screen confirms when your subscription will end. Please submit the reason of your cancellation as your feedback is valuable to us.
Click on Confirm cancellation to finalise your cancellation.

Cancellation Per End Date

You can cancel your subscription at any time via your control panel. The end date of your subscription is always the first of the next month. Example: if you cancel your subscription on the 15th of June, your Hypernode will be no longer available from the 1st of July onwards.

How to Cancel Your Domain If You Are a Control Panel User

Log into your Control Panel via my.hypernode.com
Click on Domains in the sidebar.

Select the domain by clicking it which you want to cancel or transfer.
At Authorisation code click on here.

Confirm the cancellation for the renewal in the next screen.
Now the cancellation is finalised.
The authorisation code will be sent to the email address listed for the domain handle.
The domain is available until the end date. You can transfer this domain to another party or let it expire.

Outstanding Invoices When Cancelling Your Plan

Outstanding invoices must be paid. Unfortunately, Hypernode cannot make exceptions to this rule. Customers can cancel or downgrade the contract immediately after payment of the invoice.

How Does Hypernode Cancel My Domain Name

You never want to accidentally delete a domain name. Because this causes many problems, Hypernode will cancel your domain name in small steps. If you change your mind, we can easily undo it. Below we describe these steps.

Cancelling Foreign Domains

If you cancel a foreign domain name, Hypernode will let it expire automatically after the contract date has expired. It is therefore possible that your domain name is still available for some time after you have canceled the domain. After the domain expires, your domain may go into quarantine. In this status, only you can register the domain name again, and usually only via Hypernode. Only after the quarantine period has expired is your domain name completely free and can it be registered by everyone.